I’m having trouble logging in. What can I do?
The most common cause is logging in with a different method than the one you used when you subscribed.
Step 1 — Find your original login email
Search your inbox for a receipt from:
- Apple: "Your invoice from Apple"
- Google Play: "Receipt from Google Play"
- Website: email from help@paddle.com
The email that received the receipt is usually your login email. This is the account that has your subscription.
Step 2 — Log in with the correct method
What matters is the sign-in method you chose when you created your account, not the store you paid in. You may have paid through Apple and still signed up with Google, or paid on our website and signed up with Apple.
- Signed up with Apple → Sign in with Apple
- Signed up with Google → Sign in with Google
- Signed up with an email address and password → Sign in with email
Not sure which one you used? Find the email address that received your receipt, then use the method that belongs to that address. Logging in with a different method creates a new empty account with no subscription.
If you bought through our website — very important
Use the same method you used at checkout on the website. If you created your account there with Google or Apple, keep using "Sign in with Google" or "Sign in with Apple". If you used an email address, tap "I already have an account" → "Sign in with email" and enter the exact email from your Paddle receipt.
If you signed up with email and do not have a password yet, set one at loora.com/password/student.
Didn't find your answer? We are happy to help. Contact us at contact.us@loora.ai or through the app: Settings → Support → Contact Support. We reply within 24–48 hours.
