The app is not loading

1. Check your internet

Make sure Wi-Fi or mobile data is on. Try opening a website to confirm you have a connection.

2. Force close and reopen the app

• Android: Settings → Apps → Loora → Force Stop → open again
• iPhone: swipe up from the bottom → swipe away Loora

3. Restart your phone

Turn your phone off and back on.

4. Clear the app cache

• Android: Settings → Apps → Loora → Storage → Clear Cache (not "Clear Data", which removes your saved settings)
• iPhone: open Loora → Profile → Settings → Support → My lesson is stuck → Clear Cache

5. Update the app

Search for Loora in the App Store or Google Play and install any available update.

6. Reinstall the app

Delete Loora and download it again from loora.com. Your progress is saved on our servers — you will not lose anything.

Didn't find your answer? We are happy to help. Contact us at contact.us@loora.ai or through the app: Settings → Support → Contact Support. We reply within 24–48 hours.