The app is not loading
If the app will not open or stays on a loading screen, try these steps in order.
1.Update the app
Install any available update from the App Store (Loora on the App Store) or the Google Play Store.
2.Open Support inside Loora
If the app opens, go to Settings → Support.
3.Tap Clear cache
On the Support screen, tap Clear cache. On Android you can also clear it from Settings → Apps → Loora → Storage → Clear Cache. Choose Clear Cache, not Clear Data, which removes your saved settings.
4.Restart your phone
If the issue continues, restart your device. As a last resort, reinstall the app — your progress is saved to your account, not the device.
Still having trouble?
If the app won't open at all
Check that Wi‑Fi or mobile data is on (try opening a website). Then force close Loora and open it again. On iPhone, swipe up from the bottom and swipe Loora away. On Android, go to Settings → Apps → Loora → Force Stop.
If you've done all the steps and it still won't load
Email support@loora.ai with your device model and a screenshot of what you see, and our team will take it from there.
