How do I change my email address?
Your email address cannot be edited in the app. Instead, you move your subscription to an account with the new email.
Important: only your subscription transfers. Your lesson history, progress, saved words, and achievements stay with the original account and cannot be moved.
Option 1 — Do it yourself
- Log out of your current account
- Log in with your new email address
- Skip the payment screen
- Go to Settings → Restore Purchase — this moves your subscription to the new email
If Restore Purchase does not find your subscription, do not try again from a third account. Contact us at support@loora.ai with both email addresses and we will move it for you. See How can I restore my purchase?.
Option 2 — Contact us
Contact us at support@loora.ai with your current and new email addresses. We will transfer your subscription within 24–48 hours.
Important
Only your subscription transfers. Your lesson history, progress, saved words, and achievements stay with the original account and cannot be moved.
