I paid, but the app says I don’t have an active subscription. What should I do?

This almost always happens when you are logged in with a different account than the one you used to pay.

Step 1. Find which email received your receipt

Search your inbox for:

• Apple: "Your invoice from Apple"
• Google Play: "Receipt from Google Play"
• Website: email from help@paddle.com

The email that received the receipt is your login email.

Step 2. Log out and log in with the correct account

1. Go to Profile → Settings → Log Out
2. Tap I already have an account
3. Log in with the same method you used when you purchased — email, Google, or Apple

Step 3. Try Restore Purchase

If you are using the right account but still do not see your subscription:

1. Go to Profile → Settings
2. Tap Restore Purchase

If you bought on our website (Paddle) — very important

You must use "Sign in with email." Do not use Google or Apple — this creates a new empty account. Tap: I already have an account → Sign in with email → enter the exact email from your Paddle receipt.

If you purchased on the website but have not opened the app yet

1. Download Loora
2. Tap I already have an account
3. Tap Sign in with email
4. Enter the email you used on the website
5. If you do not have a password yet, set one here