I paid, but the app says I don’t have an active subscription. What should I do?

This usually happens when you're logged in with a different email than the one used to purchase.

To resolve:

1. Check which email or login method (email, Google, or Apple ID) you used when purchasing
2. Look for a receipt or confirmation email from Apple, Google Play, or Paddle
3. Log out and sign in with the correct account
4. Try Restore Purchase: Go to Profile → Settings → Restore Purchase

If you find a receipt showing you have an active subscription, please send it to support@loora.ai, and we'll make sure your subscription is activated.

If you can't find any confirmation emails or receipts, there may have been a payment issue. We suggest repeating the payment steps.