My microphone isn't working / Loora can't hear me

The most common cause: tapping instead of holding

Loora uses Push-to-Talk by default. You must hold the button the entire time you are speaking.

1. Press and hold the microphone button
2. Speak while holding it — do not release until you are finished
3. Release when you finish speaking

If you tap and release quickly, Loora does not capture your voice.

Prefer not to hold the button? Switch to Hands-Free mode

1. Look for the toggle button next to the microphone icon
2. Switch from Push-to-Talk to Hands-Free
3. Then just talk. There is nothing to hold and nothing to tap: Loora starts recording when you begin speaking and stops when you finish

Using Bluetooth headphones or earbuds?

When headphones are connected, your phone uses their microphone instead of the phone's own microphone.

• Check that the headphones are properly connected and charged
• If you connected them after installing Loora, close and reopen the app so it picks up the right microphone
• Some headsets have a physical mute switch or a mute button on the cable. Make sure it is off
• Still nothing? Turn Bluetooth off and speak directly into the phone. If that works, the problem is with the headset rather than with Loora

Check microphone permissions

On iPhone: Settings → Loora → Microphone — make sure it is turned on (green).

On Android: Settings → Apps → Loora → Permissions → Microphone — make sure it is set to Allow.

Other fixes

• Close Loora completely and reopen it
• Restart your phone
• Make sure nothing is physically blocking the microphone (phone case, finger, dust)
• Move to a quieter place — background noise makes it harder for Loora to pick up your voice

Didn't find your answer? We are happy to help. Contact us at contact.us@loora.ai or through the app: Settings → Support → Contact Support. We reply within 24–48 hours.