How do I cancel my subscription?
Learn how to cancel a subscription from Apple, Google Play, or the website.
1.See where you subscribed
Open Loora and check Settings → Plan. It shows whether billing is via Apple, Google, or the web. You can also look at who sent your receipt: Apple, Google Play, or Paddle (help@paddle.com). Then use the matching step below.
2.If you bought on the App Store
On your iPhone or iPad, open Settings, tap your name, then tap Subscriptions and find Loora. You can also go directly to Apple Subscriptions. Tap Cancel Subscription. Your subscription stays active until the end of the current billing period and won't renew. If there is no Cancel button, it is already canceled.
3.If you bought on Google Play
Open the Google Play Store, tap your profile icon, or go to Google Play subscriptions. Open Payments & subscriptions → Subscriptions, find Loora, and tap Cancel subscription. Your subscription stays active until the end of the current billing period and won't renew. If there is no Cancel button, it is already canceled.
4.If you bought on the Loora website
Open Paddle's purchase lookup. Click “Look up my purchase” and enter the email you used when purchasing. Paddle emails you a link — check spam for help@paddle.com. Open it and click Cancel subscription. If you have trouble, email support@loora.ai and we'll cancel it for you.
Still having trouble?
If you already canceled
You're all set. You keep full access until the end of the period you paid for, and you won't be charged again. Your account and lesson history are saved, so if you subscribe again later, everything will still be there.
If you think deleting the app cancelled your subscription
Billing continues until you cancel through the store you purchased from — use the steps above.
If you cancelled but are still being charged
Allow up to 24 hours to sync. Canceling stops future renewals, but it doesn’t refund the period that was already active. If you canceled less than 24 hours before your renewal date, that charge may already have gone through. If it continues, email support@loora.ai from the address you paid with, and include your receipt reference: Apple Order ID, Google Play GPA. number, or web txn_ ID.
