How do I get a refund?
Didn't get what you expected? We'd love to hear from you first and see if we can make your experience better. If you'd still like a refund, here's how we can help.
1.If you bought through the App Store
Request the refund at Apple's refund page. Loora cannot process Apple refunds directly.
2.If you bought on the Loora website
Write to support@loora.ai from the email address you paid with. Include your Transaction ID (starts with txn_) from the Paddle receipt. You can also look up the purchase on Paddle.
3.If you bought through Google Play
Email support@loora.ai with your Google Play order number (starts with GPA.). Our team reviews Google Play refund requests.
Still having trouble?
If you were charged twice
Include both reference numbers (or both receipts) in your email so the team can trace each charge.
If you already sent a refund request
Reply in your existing email thread rather than opening a new one — it keeps your case together and gets answered faster.
If you want to cancel so you're not charged again
Cancelling stops future charges and is something you can do yourself right now — see How do I cancel my subscription?. A refund of a past charge is a separate request handled by our team.
After your refund is approved
Your access to Loora ends right away. The money usually takes 5–10 business days to appear in your account.
