How long does it take to receive a response from customer support?
We reply within 24–48 hours. If you do not see a reply, check your spam folder.
How to contact us
- In the app: Settings → Support → Contact Support
- By email: support@loora.ai
For a faster response, include
- The email address you use to log in to Loora
- How you purchased (App Store, Google Play, or our website)
- A clear description of the issue with screenshots if possible
- Your phone model, operating system, and app version (found in Settings → About)
Your transaction ID
Your transaction ID appears on your purchase receipt. We need it to locate your subscription, process refunds, or send invoices.
- Apple: starts with M — found in “Your invoice from Apple”
- Google Play: starts with GPA. — found in your Google Play receipt
- Website (Paddle): starts with txn_ — found in your email from help@paddle.com
Still having trouble?
If you already wrote to us
Reply in your existing email thread instead of opening a new one. It keeps your case together and gets answered faster.
