I can't find my password / How do I reset my password?

How you log in depends on how you signed up

If you signed up with Apple:

You don't have a separate Loora password. Your login is handled through your Apple ID.

To log in:

1. Open the Loora app
2. Tap "Sign in with Apple"
3. Confirm with Face ID, Touch ID, or your Apple ID password

If you're having trouble with your Apple ID, you'll need to reset it through Apple directly at: https://iforgot.apple.com/

If you signed up with Google:

You don't have a separate Loora password. Your login is handled through your Google account.

To log in:

1. Open the Loora app
2. Tap "Sign in with Google"
3. Select your Google account

If you're having trouble with your Google account, you'll need to reset it through Google directly at: https://accounts.google.com/signin/recovery

If you signed up with Email (including website/Paddle purchases):

You have a separate Loora password. If you purchased through our website, you should have received an email from help@paddle.com with your login details. Please check your inbox and spam folder.

If you don’t remember, don’t worry. Just reset your password:

1. Open the Loora app
2. Tap "I already have an account
3. Tap "Forgot Password?"
4. Enter your email address and click “Reset Password”
5. Check your email (including spam/junk folder) for the reset link
6. Click the link and create a new password

Important: If you purchased through our website (Paddle), make sure to use "Sign in with email" - don't use Google or Apple sign-in, as this will create a new account without your subscription.

Still having trouble?

Contact our support team:

• Through the app: Settings → Support → Contact Support
• By email: support@loora.ai