How can I restore my purchase?
If your subscription is not showing after logging in, check the email address first, then restore.
- Go to Profile → Settings → Edit profile and look at the email address on your account
- Compare it with the email address that received your purchase receipt from Apple, Google Play, or Paddle. The two must match exactly
- If they are different, log out and log back in with the correct email, using the same sign-in method you used when you purchased
- Once the email addresses match, go to Profile → Settings and tap Restore Purchase
If this does not work, double-check that you are using the same login method as when you purchased: email, Google, or Apple ID.
Contact us at contact.us@loora.ai with your receipt and we will activate your subscription manually within 24–48 hours.
