Why did my payment fail?

Card issue

• Check that your card has not expired
• Check that you have sufficient funds
• Some cards require you to authorize international payments — contact your bank
• If your bank requires two-step verification, check your phone for an approval message

Try a different approach

• Use a different card
• Try from a different device or network

Purchase through our website instead of the app: loora.com/login/student

Payment screen is not opening at all

In some countries Google's services are restricted, and the payment screen may not open at all.

Two things usually solve it:

• Turn on a VPN, connect to a server in another country, and try again
• Or skip the app and purchase through our website at loora.com/login/student

Didn't find your answer? We are happy to help. Contact us at contact.us@loora.ai or through the app: Settings → Support → Contact Support. We reply within 24–48 hours.