Why did my payment fail?
A payment can fail because of the card, the bank, or a restricted Google service in your country. Go through the steps below in order until the payment goes through.
1.Check your card
Make sure the card is ready to pay:
- Check that your card has not expired
- Check that you have sufficient funds
2.Check with your bank
Your bank may be blocking the payment:
- Some cards require you to authorize international payments — contact your bank
- If your bank requires two-step verification, check your phone for an approval message
3.Try a different card, device, or network
- Use a different card
- Try from a different device or network
4.Pay on our website instead of the app
You can purchase through our website instead of the app.
5.If the payment screen won’t open at all
In some countries Google’s services are restricted, and the payment screen may not open at all. Two things usually solve it:
- Turn on a VPN, connect to a server in another country, and try again
- Or skip the app and purchase through our website
