Why did my payment fail?

Card issue

• Check that your card has not expired
• Check that you have sufficient funds
• Some cards require you to authorize international payments — contact your bank
• If your bank requires two-step verification, check your phone for an approval message

Try a different approach

• Use a different card
• Try from a different device or network

Purchase through our website instead of the app: loora.com/login/student

Payment screen is not opening at all

Payment services may not be available in your region. Try using a VPN or purchasing through our website.

Didn't find your answer? We are happy to help. Contact us at contact.us@loora.ai or through the app: Settings → Support → Contact Support. We reply within 24–48 hours.